What wax do you use in your candles?

We use a premium eco-friendly wax blend in all of our hand-poured candles, crafted in our Hudson, NY facility.

Where are Poured New York products made?

All of our candles, niche perfumes, and reed diffusers are hand-poured in our manufacturing facility in Hudson, New York. Our products are proudly Made in America.

What type of wax does Poured New York use?

Poured New York uses premium soy wax in all of our candles. Soy wax is a clean-burning, renewable resource that provides an even burn and excellent scent throw.

How long do Poured New York candles burn?

Our candles are designed for extended burn times. Exact burn time varies by size — refer to each product page for specific details. For best results, trim the wick to 1/4 inch before each burn and allow the wax to melt to the edges on the first burn.

Where are Poured New York candles made?

All Poured New York candles are handcrafted in the United States. The brand is rooted in New York, with a studio based in Hudson, NY.

What is Poured New York's return policy?

Poured New York accepts returns on eligible items. If your order arrives damaged, please contact us with photos and we will make it right. Niche Parfum items are final sale. For full details, visit our returns and exchanges policy.

Does Poured New York offer free shipping?

Yes, Poured New York offers free shipping on qualifying orders. Check the website for current free shipping thresholds and any active promotions.

Are Poured New York candles eco-friendly?

Yes. Poured New York uses soy wax (a renewable resource), clean-burning wicks, and reusable vessels designed to be repurposed after the candle is finished — reducing waste and extending the life of each product.

What is a Niche Parfum candle?

Niche Parfum candles use fragrance oils formulated to the same standards as niche perfumery — complex, layered, and crafted with premium raw materials. Unlike mass-market candle fragrances, niche parfum-grade oils produce more nuanced scent profiles with greater depth and longevity.

Frequently Asked Questions | Poured New York

General

What is Poured New York?

Poured New York is a luxury fragrance brand specializing in hand-poured candles and niche parfum designed to elevate your everyday environment. Our scents are inspired by cocktail culture, travel, and modern rituals, blending high-end fragrance composition with design-forward vessels.

What makes Poured New York different from other candle brands?

Poured New York stands apart through:

Niche fragrance profiles (not mass-market scents)
Double wick construction for optimal burn and scent throw
Luxury-grade materials, including marble, stone, and glass vessels
Design-first approach — products are meant to be displayed, not hidden

Are your products made in the USA?

Yes. All Poured New York candles and fragrance products are hand-poured in the United States in small batches to ensure quality and consistency in Hudson, NY.

Candles

What type of wax do you use?

We use a premium soy & coconut wax blend designed for:

Clean, even burning
Strong scent throw (both hot and cold)
Minimal soot production

How long do your candles burn?

Burn time varies by size, but generally:

Standard candles: 40–60 hours
Double wick candles: 50–70+ hours

For best results, always follow proper candle care.

How do I properly care for my candle?

For optimal performance:

Trim wicks to ¼ inch before each burn
Allow the wax to melt evenly across the surface on the first burn
Avoid burning longer than 3–4 hours at a time
Keep away from drafts

Why is my candle tunneling?

Tunneling happens when the candle isn't burned long enough during initial use. Always allow the wax to melt edge-to-edge on the first burn to prevent this.

Fragrance & Scent

How strong are your scents?

Poured New York fragrances are designed to be noticeable but refined - never overpowering. Expect:

Strong cold throw (unlit)
Balanced, room-filling hot throw (lit)

How do I choose the right scent?

We recommend choosing based on mood or setting:

Fresh & citrus → daytime, kitchens
Woody & smoky → evenings, living rooms
Floral & soft → bedrooms

If unsure, start with bestsellers or curated bundles.

Do you offer fragrance bundles?

Yes. We offer curated bundles that allow you to explore multiple scents at a discounted price.

Niche Parfum

What is niche parfum?

Niche parfum refers to high-quality, artisanal fragrances made with more complex compositions and higher concentrations than mass-market perfumes.

Are your parfum products long-lasting?

Yes. Our parfum formulations are designed for extended wear, with layered top, middle, and base notes that evolve over time.

Why are parfum products final sale?

Due to hygiene and safety standards, all parfum purchases are final sale and cannot be returned or exchanged.

Orders & Shipping

How long does shipping take?

Orders are typically processed within 1–3 business days, with shipping times varying based on location.

Do you offer free shipping?

We offer free shipping on orders over $75. Check our site or sign up for email/SMS to stay updated on any special promotions throughout the year.

Can I track my order?

Yes. Once your order ships, you will receive a tracking number via email.

Returns & Exchanges

What is your return policy?

We accept returns on unused candle products within a specified window. Items must be:

Unused
In original packaging

Parfum products are final sale.

What if my order arrives damaged?

If your order arrives damaged, contact us within 48 hours with photos and we will resolve the issue promptly.

Sustainability & Materials

Are your candles eco-friendly?

Yes. We prioritize:

Clean-burning soy coconut wax blends
Reusable, design-forward vessels
Small-batch production to reduce waste

Can I reuse the vessels?

Absolutely. Our vessels are designed to be repurposed — from decor pieces to storage containers.

Brand & Experience

Where is Poured New York based?

Poured New York is a brand rooted in the energy, culture, and sophistication of the city, and throughout New York state. We're located in Hudson, NY.

Do you collaborate with influencers or creators?

Yes. We selectively partner with creators who align with our brand aesthetic and audience. For inquiries, reach out to sayhi@pourednewyork.com.

How can I stay updated on new drops and promotions?

Join our email and SMS list to receive:

Early access to launches
Exclusive offers
Limited-edition releases